Have you ever had to call technical support before?
Sure you have. And it’s rarely something anyone looks forward to doing, let alone enjoys—it’s a process fraught with frustration, especially when you need your technology to just work.
Two of the biggest complaints busy people have about making tech support calls are as follows: first, the inability to actually show the support operator the problem. When we’re communicating over voice (like a phone call) or text (SMS or email), we have no choice other than to describe the problem and error messages and the like to the operator. This isn’t just time consuming: it can be extremely difficult, particularly if you’re not especially familiar with the technology in question.
The second major complaint has to do with the seeming inevitability of repeating oneself or answering the same questions more than once (for example, the operator asks if you’ve tried a particular fix, and you say yes, you did). In truly egregious cases the operator may require you to “try again” with little no explanation as to why.
If you’ve worked with Xerox technology before, you know that the company is a true pioneer in customer service and technical support—in our humble opinion, it’s by far the best in the business. Read on to discover how Xerox has solved the two problems discussed above with the Xerox Support Engage app.
How the Xerox Support Engage App Eliminates Technical Support Inconveniences and Delays
The Xerox Support Engage app is the easiest way to get technical support for your qualifying Xerox devices thanks to its innovative approach to troubleshooting. You have access to the entire Xerox support library, where you can try and quickly find the solution to the problem yourself. If that doesn’t work, you can connect to a Digital Support Expert in the way that’s most convenient to you: text message, voice call, or—and this is key for those problems where showing is better than telling—even video calls.
Even better, the Digital Support Expert will be able to see what solutions you’ve already attempted through the automated support system before you connected to them. That way, they’re already up to speed on what you’ve tried to do so far, and can suggest alternative solutions to your troubleshooting problem, all without you having to repeat yourself or go through the motions again.
Your Office Technology Should Make Things Easier, NEVER Harder – Here’s How Xerox Does it
In our increasingly digitized, “always-on” working lives (and indeed society at large), we sometimes find ourselves working with technology that intends to make things easier, but ultimately falls short—with Xerox, you’ll find that your day-to-day life at the office is, in fact, much easier. That’s thanks to things like the Xerox Support Engage App that we discussed today, but also other fantastic options like Xerox eConcierge, print tracking platforms that can actually change user behavior to reduce waste, and industry-leading data security.
To learn more about how a Xerox multifunction printer can increase productivity at your business or organization, please feel encouraged to contact our team at Preferred Document Solutions by dialing (719) 634-1134 or visiting us at our convenient Colorado Springs location. If you already know how you plan to upgrade your print experience, you may also request a free online quote.
