Xerox Raises the Bar Again for Customer Support: The Xerox Support Engage App
Have you ever had to call technical support before? Sure you have. And it’s rarely something anyone looks forward to doing, let alone enjoys—it’s a process fraught with frustration, especially when you need your technology to just work. Two of the biggest complaints busy people have about making tech support calls are as follows: first, the inability to actually show the support operator the problem. When we’re communicating over voice (like a [...]
